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In this issue:
FEBRUARY
COUPONS
HAPPY
BIRTHDAY TO CHRIS NAPIER
TEAM
PFEFFERLE'S FACILITIES
FEBRUARY
CAR CARE TIP #4: FINDING A SHOP YOU CAN TRUST
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HAPPY BIRTHDAY TO CHRIS NAPIER!
Chris Napier, one of our technicians, is celebrating his birthday on
February 12. Happy birthday Chris from all of us here at Team Pfefferle!
PROFESSIONAL, CLEAN, NEAT, AND TECHNOLOGY DRIVEN
Pfefferle Tire & Auto has the best shop in Greater Cincinnati
February is upon us. Haven’t we all enjoyed this mild winter? Hopefully
it continues. In this month’s newsletter, I would like to focus on our
facilities and employees. As loyal customers, I hope you all have an
appreciation for the pride we take in cleanliness as a hope to make
your experience with us that much better. We feel as though our waiting
room is top-of-the-line with comfortable chairs, cable TV, and WIFI,
which is our way of accommodating the lifestyle of the person who is
always on the move. WIFI is wireless internet which can be accessed
through your laptop if you have the capability on your computer.
We have eight bays to repair and service cars. We are multi-dimensional
and can handle the customer who needs quality auto service now! We don’t
mind, we understand how busy people are and do our best to accommodate.
We have world class technology all over the store and have a computer
for each of our six technicians so they are always connected. We even
moved our tire changers and balancers behind the Quick Lube to increase
speed and efficiency when you visit to get your oil or tires changed.
We will continue to improve our facilities to make your experience with
us quick and pleasant.
If you haven’t caught our new commercial yet, (you can check it out
at our website:
www.pfefferletire.com) it focuses on
employee turnover. Check it out and I am sure you will appreciate it.
Our head technician, Scott Wylie, has been with us from the beginning,
April 4, 1994. We are very proud of that. The average length of employee
stay is 7 years in our 12 year history. Check out the commercial and
see for yourself and see for yourself how much we appreciate our hard-working
employee which sets us apart from every other garage. They do not work
on commission; therefore will never try to sell you anything you do
not need. This is just one of the reasons we are such an honest garage.
I hope you feel the same way. Until next month, thanks for your time.
Sincerely,
Chris Pfefferle
chris@pfefferletire.com
FINDING A SHOP YOU CAN TRUST
Data Source: Automotive Service Association (ASA)
How do you find a shop you can trust to service your vehicle—one
that will make you feel confident about your choice and provide quality
repairs at a fair price? Here are some tips:
Start with the most obvious. Is the facility neat and clean? Are employees
genuinely concerned with your questions and are their answers direct,
to the point and reasonable?
Look at the credentials of the business and the employees who will service
your vehicle. Most shops will post educational certifications or accomplishments
and professional business affiliations in their waiting areas. Some
affiliations to look for include trade association membership, such
as the Automotive Service Association (ASA), and membership in the Better
Business Bureau (BBB). Look for certification or education offered by
the National Institute for Automotive Service Excellence (ASE), the
Inter-Industry Conference on Auto Collision Repair (I-CAR) and the Automotive
Management Institute (AMI).
Ask about the equipment used to diagnose and perform the service. Is
it up-to-date and are the technicians educated in the proper equipment
use?
Make sure a written estimate is provided prior to letting the business
begin the repair. A good rule of thumb is to request approval on any
changes to the original estimate that exceed 10 percent.
Ask about the shop's warranty. Most automotive service facilities will
warranty their parts and labor either in writing or in shop posted announcements.
Ask family, friends and neighbors for their recommendations. Word-of-mouth
referrals are the shop's best form of advertising.
Always consult the vehicle owner's manual
for individual service schedules as manufacturer maintenance requirements
vary greatly.
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Pfefferle Tire & Auto is a proud
member of the Automotive Service Association
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PLEASE VISIT
http://www.PfefferleTire.com
Celebrating 11 Years of Serving the Greater Cincinnati
Community
Member of the Fairfield Chamber of Commerce
This e-mail was created and edited by Michael Shawn
McCabe, independent web media consultant. www.MichaelShawnMcCabe.com
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